Frequently Asked Questions

Products and Services
What kind of products are available on Braindumps?

Braindumps.com proposes to you two types of product packages: Silver Package and Gold Package.

Silver Package includes PDF Questions & Answers files, which covers the same topics as the actual exam questions and will assist you to prepare for and pass your exams. PDF exam Questions & Answers are very convenient, easy to study, printable study materials. You will get hold of updated exam materials every time you download the PDF of any exam questions without any extra cost.

Gold Package additionally includes customizable & advanced Testing Engine - an exam simulator, which creates an actual exam simulation environment to prepare you for exam pass. You can practice until you get it right. With options to highlight missed questions, you can analyse your mistakes and prepare for ultimate success.

Both Packages include exact exam questions with correct answers, verified by experts with years of experience in IT Field.

What kind of file formats do you use?

PDF Questions & Answers Files represent industry standard file format .pdf. You can easily download PDF files readers either at adobe.com or foxit-reader.com (both applications are free) or choose any other application at your option.

Testing Engine is a downloadable Windows application, which utilizes the Java Runtime Environment (JRE). (Internet connection will be needed for installation and updates. Also you need to install the JRE if it has not been already installed on your PC.) Upon downloading, exam files are compressed and archived in .zip files. You can easily download the third party unzipping tool at winzip.com (the applications is free) or use any other application you want.

What is the "subscription" to Packages?

Silver Package

During a certain period of time according to the selected package you get access to ALL PDF Questions & Answers files (over 4500 exams) that Braindumps has. Once your subscription is active you can download and use them. While you do have access to over 4500 Braindumps exams, you are limited to downloading fifty PDF files per month. Also you can download one and the same file no more than ten times. This was made to prevent theft and illegal distribution.

We offer the following types of Silver Package:

  • 1 Month Subscription: $39.99 one-time charge (you spend $39.99 per month, billed Monthly)
  • 3 Months Subscription: $89.97 one-time charge (you spend $29.99 per month, billed Quarterly)
  • 1 Year Subscription: $239.88 one-time charge (you spend $19.99 per month, billed Yearly)

Gold Package

For a certain period of time according to the selected package you get access to ALL PDF Questions & Answers files plus ALL Testing Engines (over 4500 exams in all) that Braindumps has. Once your subscription is active you can download, install, activate and use them. While you do have access to over 4500 Braindumps exams, you are limited to downloading fifty files per month overall. Also you can download one and the same file (PDF Questions & Answers or Testing Engine) no more than ten times and install no more than ten Testing Engines per month. This was made to prevent theft and illegal distribution.

We offer the following types of Gold Packages:

  • 1 Month Subscription: $49.99 one-time charge (you spend 49.99 per month, billed Monthly)
  • 3 Months Subscription: $119.97 one-time charge (you spend $39.99 per month, billed Quarterly)
  • 1 Year Subscription: $359.88 one-time charge (you spend $29.99 per month, billed Yearly)
How long are subscriptions to Testing Engine?

Each subscription is active during a certain period of time according to the selected package: 1 month, 3 months or 1 year for both packages. During your monthly subscription timeframe you have access to over 4500 certification exams. The subscription is recurring i.e. each month your credit card is billed automatically. You can cancel your monthly subscription at any time.

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Yes, you can cancel your subscription by clicking 'Cancel Subscription' link in your account. For monthly subscription, however, you will need to continue for at least 3 months according to the rules of Braindumps.com Billing Policy before being able to cancel it. If you want to cancel before 3 months, you can do it by paying $59.99 which is the handling charges for cancellation of your subscription. Quarterly and Yearly subscriptions can be cancelled any time from within your Braindumps Member's Area.

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No, once a card is charge for any month's Subscription No refund will be issued. For cancellation of monthly subscription please cancel it from User login 48 hours before next billing cycle to avoid any charges on your card.

How can I change my subscriptions?

Once a customer purchases yearly subscription for Unlimited Access, it can only be changed to quarterly subscription, hence, a customer must pay the amount of quarterly subscription if he wants to reduce the tenure of his Yearly Unlimited Access, once purchased.

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The subscription at Braindumps is recurring i.e. after a certain period of time according to the selected package (1 month, 3 months or 1 year for both packages) it is re-billed automatically by the payment processor.

Is my expired subscription still renewable?

Yes, you can renew a previous subscription with special discounts. Just log into your Braindumps Member's Account and follow the instructions. You will also be able to view any previous orders and access invoices and payment history.

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PDF Questions & Answers
What exactly is in your PDF Questions & Answers Files?

All of our PDF Questions & Answers are designed to ensure that you have the required knowledge to pass the exams on the first attempt. They consist of detailed explanations of the concepts that are tested in the exam as well as a labs section where you can learn the practical implementation of concepts.

Are all files in PDF format?

Yes all of the downloadable exam files in any Silver Package are in PDF format. You will need a PDF viewer like Acrobat Reader or any other to view or print them. Many other applications support the PDF format, such as Google Docs and the Amazon Kindle.

How often are the exam files updated?

We monitor websites, trends and question pools on weekly basis and each file is checked for accuracy, corrections, updates and new questions. If no new content is needed, the file is left intact from its previous version. If a file is updated, then the new version will be made available and you will be notified per your settings in your Member's Area.

Testing Engine
What are the features of your Testing Engine?

Braindumps.com Testing Engine is a fully customizable exam and test taking environment to best prepare you for the actual testing event. Testing Engine contains simulated exam questions with the most accurate answers. Each answer is thoroughly explained, including the incorrect answers. Testing Engine allows you to take extensive notes, re-take exams again and again, filter out/in specific questions based upon you like/dislike/skill.

How do I install newly purchased Testing Engine?

In an effort to prevent theft and illegal distribution, we do place a limit on the quantity of Testing Engines you access. Whereas you have access to downloading and installing any of the over 4500 Testing Engines you are limited to downloading and installing a maximum of ten different Testing Engines per month, also you can download one and the same Testing Engine not more than ten times.

Installing the Testing Engine

Once you have successfully completed the purchase of any Gold Package, you should have instant access to your products in your Member's Account (If however your credit card was flagged or required to be manually verified, then you may experience up to a 12 hour delay). Simply select the exam you want to study and:

1. In "Download Your Exams" table click "Download" link in "Testing Engine" column - you will get at "Testing Engine" page of the selected exam. Then click "Download" link again and save the proposed file in the desired location/directory on your computer you would like to save it to. Your file will be archived using a .zip format. You can extract the program using a free zip utility such as WinZip (winzip.com) or any other you want. Locate the file once downloaded and unzip it.

2. Double click on the unzipped file to execute the application. (after unzipping the file name should be something recognizable such as 70-291qa)

3. Allow the application to run and use the default settings. Select "NEXT". The Testing Engine requires the Java Runtime Environment (JRE) and will be installed if its version is detected. Once these steps are complete the application will ask you for an authorization code, which can be taken on the page that you have downloaded the file from in your Braindumps.com Member's Account.

4. Click "Request Authorization Code" next to the exam you are installing. After a few moments an authentic Braindumps.com Authorization Code will display.

5. Copy and paste the exam Authorization Code into the installing application and click the "Next" button.

6. CONGRATULATIONS! Your Testing Engine is now installed and ready to use.

Please Note:

1. You are given two authorization codes per exam, and are permitted to install the Testing Engine on up to two PCs. Each authorization code is only for one installation.

2. While you are granted permission to install the application on up to two PCs, you are not permitted to publish, distribute, or convey the Braindumps.com Testing Engine installer or authorization codes.

Is my computer powerful enough? What are the system requirements to install and run Testing Engine?

There are four computer/PC requirements for installing the Testing Engine:

  • You must be operating in a Microsoft Windows;
  • You need have permissions or rights to install a program in Microsoft Windows;
  • The computer you install Testing Engine onto must be able to access the Internet;
  • You need to install or have already installed the Java Runtime Environment (JRE).
I would like to try it before I buy it, do you give any samples or demo?

Yes, you can try our Testing Engine before buy. We have demo files of almost all 4500+ exams that we have. Download our supplied demo on Demo Page or on corresponding vendors/certifications/exams pages.

Purchasing Products
What forms of payment do you accept?

You can pay online using a credit card or debit card. We accept the following credit cards: Visa, Master Card, American Express, Maestro, Solo or JCB.

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100% Secure! We do not store credit card or personal identification information on our servers beyond your email address and Braindumps account information.

My bank a account or credit card is not in US Dollars, how can I proceed with payment?

You can continue to make your purchase using your credit card as normal and your financial institution/bank will make the conversion from your default currency to USD at your bank's exchange rate on the day of purchase. The Braindumps web site will only display the USD price and will not display any other currencies or the current exchange rate.

Your credit card or bank statement may show a different purchase amount based upon your default currency and any fees that your bank charges you for a conversion. Braindumps only charges you for the product you are purchasing. Braindumps does not charge you for currency conversions or exchange rate fees. The buyer is solely responsible for any associated bank fees relating to conversions and exchange rates.

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You will receive an immediate email confirmation re-stating the order details and welcoming you to the site. The welcome and order confirmation email is the only receipt you will receive. You do however have access to previous invoices, which you can print on demand, in your Member's Account.

Where do I find my product(s) after I have made my purchase?

The purchased products are available in the Member's Account. To download your product(s) please follow these steps:

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  • You will see the latest versions of the purchased products in the "Member's Area" section. Use the "Download" links to access/download your products.
How do I obtain my product(s) and how soon will I get them?

Normally you will have immediate access to your account and purchased products. You will find these products available for download after logging in. If however your credit card was flagged or required to be manually verified, then you may experience up to twelve hour delay.

General Questions
What is the quality of the Braindumps products?

Braindumps.com creates and distributes the world's best Testing Engine. All questions and answers are individually verified by our Online Courses and IT Prep specialists team. No other testing simulator has the ability to deliver explanations with the correct answers to heighten your skills and confirm your training comprehension.

How is the quality of the Braindumps products achieved?

Braindumps experts, including MCSEs, MCDBAs, MCTs, CCNPs, CCIEs, etc. verify the answers and provide explanations. Especially providing explanations increases the accuracy of the answers. We also receive customer feedback on our products. So, we constantly have to review our products. These factors guarantee a high quality product and ensure your success.

How do I go about reporting an error or mistake on any of your practice exams?

If you think that you have found an incorrect answer/explanation or if a question seems inappropriate: please contact feedback@braindumps.com and please state:

  • The exam you are preparing for and the version number;
  • The page number you found the error on;
  • The specific question number;
  • Your contact information, including your email address (user name) associated with your account.

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17.3 Period for Supplementary Performance

Where a defective Product has been delivered the Customer shall impose a reasonable deadline on Braindumps.com for supplementary performance. There is no need to set such a deadline where this is unnecessary under Section 323 Subsection 2 of the Federal Civil Code, in particular to the extent Braindumps.com seriously refuses supplementary performance once and for all where, with regard to performance, time is of the essence or other circumstances exist which, given the interests of both sides, justify an immediate rescission or immediate claim for damages.

Where Services have not been performed in accordance with the contract the Customer shall set a reasonable deadline for Braindumps.com to perform the Service anew unless this is unnecessary under Section 323 Subsection 2 of the Federal Civil Code.

17.4 Claims for Defects

17.4.1 Claims for Defects by Businesses

Where it has carried out or delivered defective Products and Services to a business Braindumps.com may choose whether to make good the defects by way of supplementary performance or whether it will replace the defective Products and Services with a new Product or Service free of defects.

Where the supplementary performance fails the business shall be entitled to bring a claim in respect of its statutory warranty rights as follows:

  • The right to lower the relevant purchase price (price reduction) is excluded.
  • The right of cancellation shall be limited to the relevant order.

Where the business is entitled to claim damages instead of performance or to rescind the contract or still to claim supplementary performance Braindumps.com may require him/her/it to exercise his/her/its rights within a reasonable period. The business shall notify Braindumps.com of his/her/its decision in this regard. Where the business fails to exercise his/her/its rights within the deadline a claim may only be brought for damages in lieu of performance or notice given of rescission where a new, reasonable deadline for supplementary performance, to be specified by the business, has expired unsuccessfully.

The limitation period for defects claims by businesses shall be twelve (12) months from delivery of the Product.

17.4.2 Claims for Defects by Consumers

Where it has carried out or delivered defective Products and Services to a consumer the latter shall be entitled without restriction to statutory warranty rights with the exception of the damages limitation in Clause 14.6 of these Ts& Cs. In particular, the consumer may choose whether Braindumps.com should make good the defects by way of supplementary performance or replace the defective Products and Services with a new Product or Service free of defects. Braindumps.com is, however, entitled to refuse the selected form of supplementary performance where this is possible only at excessive cost and the other form of supplementary performance is available without material disadvantage to the consumer.

Where the supplementary performance fails it shall generally be at the Customer's discretion to opt for a lowering of the purchase price (reduction) or to rescind the contract.

The limitation period for defects claims by consumers shall be twenty-four (24) months from delivery of the Product.

17.5 Legal Consequences of Rescission

Where the Customer exercises an existing right of rescission, the contractual parties shall return the services received and surrender any use or enjoyment derived. At the same time, the Customer's right to use the Products or Services shall cease. In the case of Software previously purchased the Customer shall immediately remove this from all installations, storage media and other files and shall destroy the physical components of the Products and Services as well as any copies made of the Software. In addition, the Customer shall make a separate written statement that it will undertake the actions set out above.

17.6 Disclaimer

17.6.1 ANY LIABILITY ON THE PART OF Braindumps.com FOR CONSEQUENCES THAT HAVE ARISEN FROM ALTERATIONS MADE TO THE PRODUCTS AND SERVICES BY THE CUSTOMER OR BY A THIRD PARTY OR THAT HAVE ARISEN THROUGH THE MISHANDLING OR INCORRECT OPERATION OF THE PRODUCTS AND SERVICES SHALL BE EXCLUDED.

17.6.2 ANY LIABILITY ON THE PART OF Braindumps.com FOR THE ADEQUACY OF THE OPERATION OF THE PRODUCTS AND SERVICES FOR THE SPECIFIC REQUIREMENTS OF THE CUSTOMER OR FOR THE COMPATIBILITY OF THE PRODUCTS AND SERVICES WITH COMPONENTS WITHIN THE SPECIFIC HARDWARE CONFIGURATION AT THE CUSTOMER'S PREMISES SHALL BE EXCLUDED.

17.6.3 UNLESS OTHERWISE SPECIFIED IN THIS PARAGRAPH 14.6, LIABILITY ON THE PART OF Braindumps.com FOR ACTS OR OMISSIONS ATTRIBUTABLE TO SIMPLE NEGLIGENCE ON THE PART OF Braindumps.com SHALL BE STRICTLY EXCLUDED.

17.6.4 WHERE Braindumps.com NEGLIGENTLY BREACHES A MAIN OBLIGATION THAT IS MATERIAL TO THE CONTRACT (MATERIAL CONTRACTUAL OBLIGATION), Braindumps.com'S LIABILITY FOR DAMAGES SHALL BE LIMITED TO FORSEEABLE DAMAGE TYPICALLY ARISING IN SUCH CIRCUMSTANCES. MATERIAL CONTRACTUAL OBLIGATIONS ARE THOSE THAT NEED TO BE COMPLIED WITH IF THE PURPOSE OF THE CONTRACT IS TO BE ACHIEVED.

17.6.5 WHERE THE CUSTOMER BRINGS DAMAGES CLAIMS BASED ON Braindumps.com'S DELIBERATE OR RECKLESS BREACH OR ON THE ABSENCE OF A FEATURE GUARANTEED BY Braindumps.com, Braindumps.com SHALL BEAR LIABILITY WITHIN THE STATUTORY LIMITS.

17.6.6 THIS SHALL BE WITHOUT PREJUDICE TO Braindumps.com'S LIABILITY FOR CULPABLE LOSS OF LIFE, PERSONAL INJURY OR DAMAGE TO HEALTH. THE SAME SHALL APPLY TO LIABILITY UNDER THE GERMAN PRODUCT LIABILITY ACT.

17.6.7 WHERE Braindumps.com'S LIABILITY IS EXCLUDED OR LIMITED, THIS SHALL ALSO APPLY TO THE PERSONAL LIABILITY OF Braindumps.com'S WORKERS, EMPLOYEES, CO-WORKERS, LEGAL REPRESENTATIVES AND VICARIOUS AGENTS.

18. Revocation Right for Consumers

The regulations in this section 15 shall only apply to Customers who place an order from a member state of the European Union:

18.1 Termination

Customers who are consumers can terminate their contract in writing (e.g. letter, facsimile or e mail) within fourteen (14) days and without stating any reason or if the Customer received the goods within the above two weeks by returning the goods. The revocation period commences after receiving this explanatory advice in writing, however, not before the goods are received by the recipient when goods are delivered, (not before receipt of the first partial delivery for recurring deliveries of similar goods), not before the conclusion of the agreement when rendering services and not before fulfillment of Braindumps.com's duties to provide information pursuant to Art. 246, Section 2 in connection with Section 1, Subsections 1 and 2 Introductory Act to the German Civil Code (Einfuhrungsgesetz zum Burgerlichen Gesetzbuch EGBGB), both when rendering services and delivering goods, as well as Braindumps.com's duties pursuant to Section 312 g, Subsection 1, Sentence 1, German Civil Code (Burgerliches Gesetzbuch BGB), in connection with Art. 246, Section 3 EGBGB. The time limit for revocation is deemed to have been met when the notice of revocation is, or goods are, dispatched in due time. The revocation should be sent via e mail to support@braindumps.com.

18.2 Legal Consequences of Revocation

18.2.1 In the event of effective revocation both parties have to return the received goods or services as well as surrender any derived benefits (e.g. benefits of use or interest). If the consumer cannot (partially) return and/or surrender the services received and benefits or only return and/or surrender them in a deteriorated state to Braindumps.com, the consumer must pay compensation to Braindumps.com accordingly. If the subject of the agreement is rendering services, this can lead to the fact that the consumer still has to fulfil the contractual payment obligations for the period up to revocation. The consumer must only pay compensation for the deterioration of the goods if the deterioration can be traced back to the manner in which the goods were treated beyond examination of features and functionality. "Examination of features and functionality" means testing and trying out the goods as it is possible and customary in a shop. Furthermore the consumer can avoid the duty to pay compensation for the value of the goods and/or for any derived benefits for any deterioration which occurred through the intended use of the goods by not using the goods as if they were his/her property and refraining from anything which adversely affects the value.

8.2.2 Goods which can be sent as packages are to be returned at Braindumps.com's risk. The consumer must bear the usual costs of returning the goods if the delivered goods correspond to the order and if the price of the goods to be returned does not exceed an amount of forty (40) Euros or for goods with a higher price if the consumer has not yet effected payment at the time of revocation or made a contractually agreed partial payment. Returning the goods is otherwise free of charge for the consumer. Goods which cannot be sent as packages shall be collected from the consumer. Obligations to reimburse payments must be met within thirty (30) days. The time limit commences for the consumer when he/she dispatches his/her declaration of revocation or the goods, and the time limit commences for Braindumps.com when the declaration of revocation is received.

18.2.3 The consumer's right of revocation expires prematurely for services when the agreement has been fulfilled by both sides at the consumer's explicit request before the consumer has exercised his/her right of revocation.

18.2.4 Pursuant to Section 312d, Subsection 4, BGB, the right of revocation does generally not exist for distance contracts to supply the following:

  • Goods which were manufactured pursuant to Customer specifications or which were manufactured to tailor clearly to personal needs or which are not suitable for returning due to their design (this includes purchasing software and software licenses through downloading); or
  • Audio or video recordings or software if the seal of the supplied recording medium has been broken by the Customer.
  • End of explanatory advice on revocation

19. Place of Performance

In the case of contracts with traders, legal entities or public-law special funds the place of delivery and payment shall be agreed as the place where Braindumps.com has its offices i.e. Cologne.

20. Jurisdiction and Applicable Law

20.1 Jurisdiction and applicable law for Customers placing their order outside the USA

In the case of contracts with consumers the general jurisdiction shall be determined on the basis of the statutory regulations. According to the latter the courts of the place where the Defendant has his/her offices or residence shall have jurisdiction. However, where the consumer has no general legal domicile in the Federal Republic of Germany or should he/she lose his/her domicile or habitual residence within the jurisdiction of the Federal Republic of Germany after the contract has been entered into then the place of jurisdiction shall be the registered offices of Braindumps.com i.e. Cologne, Germany. This shall also apply where the consumer's domicile or habitual residence are not known at the time the claim is initiated.

In the case of contracts with traders, legal entities or public-law special funds it is agreed that the courts of the place where Braindumps.com has its offices shall have jurisdiction i.e. those of Cologne, Germany.

The law of the Federal Republic of Germany shall apply. The provisions of the UN Convention of 11 April 1980 on Contracts for the International Sale of Goods (the Vienna Convention) shall not apply.

20.2 Jurisdiction and applicable law for Customers placing their order from within the USA (Dispute Resolution by Binding Arbitration)

20.2.1 Braindumps.com and the Customer agree to arbitrate all disputes and claims between the two parties (the "Parties"). This agreement to arbitrate is intended to be broadly interpreted. It includes, but is not limited to:

  • Claims arising out of or relating to any aspect of the relationship between the Parties, whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory;
  • Claims that arose before this or any prior agreement between the Parties (including, but not limited to, claims relating to advertising);
  • Claims that are currently the subject of purported class action litigation in which Customer is not a member of a certified class; and
  • Claims that may arise after the termination of any agreement between the Parties.

Notwithstanding the foregoing, either party may bring an individual action in small claims court. Customer agrees that, by accepting these terms and conditions, Customer and Braindumps.com are each waiving the right to a trial by jury or to participate in a class action. The transaction between the Parties evidences a transaction in interstate commerce, and thus the Federal Arbitration Act governs the interpretation and enforcement of this provision. This arbitration provision shall survive termination of the agreement entered into by the Parties.

20.2.2 A party who intends to seek arbitration must first send to the other, by certified mail, a written Notice of Dispute ("Notice"). The Notice to Braindumps.com should be addressed to: Braindumps.com, ("Notice Address"). The Notice must (a) describe the nature and basis of the claim or dispute; and (b) set forth the specific relief sought ("Demand"). If Braindumps.com and Customer do not reach an agreement to resolve the claim within thirty (30) days after the Notice is received, Customer or Braindumps.com may commence an arbitration proceeding. During the arbitration, the amount of any settlement offer made by Braindumps.com or Customer shall not be disclosed to the arbitrator until after the arbitrator determines the amount, if any, to which Customer or Braindumps.com is entitled. Customer may download or copy a form Notice.

20.2.3 After Braindumps.com receives notice at the Notice Address that Customer has commenced arbitration, it will promptly reimburse Customer for Customer's payment of the filing fee. If Customer is unable to pay this fee, Braindumps.com will pay it directly upon receiving a written request at the Notice Address. The arbitration will be governed by the Commercial Dispute Resolution Procedures and the Supplementary Procedures for Consumer Related Disputes (collectively, "AAA Rules") of the American Arbitration Association ("AAA"), as modified by these terms and conditions, and will be administered by the AAA. The AAA Rules are available online at www.adr.org, by calling the AAA at 1-800-778-7879, or by writing to the Notice Address. All issues are for the arbitrator to decide, including the scope of this arbitration provision, but the arbitrator is bound by the terms of these terms and conditions. Unless Braindumps.com and Customer agree otherwise, any arbitration hearings will take place in the county (or parish) of Customer's billing address. If Customer's claim is for Ten Thousand U.S Dollars (US$10,000) or less, Braindumps.comrees that Customer may choose whether the arbitration will be conducted solely on the basis of documents submitted to the arbitrator through a telephonic hearing, or by an in-person hearing as established by the AAA Rules. If Customer's claim exceeds Ten Thousand U.S Dollars (US$10,000), the right to a hearing will be determined by the AAA Rules. Except as otherwise provided for herein, Braindumps.com will pay all AAA filing, administration, and arbitrator fees for any arbitration initiated in accordance with the notice requirements above. If, however, the arbitrator finds that the substance of Customer's claim or the relief sought in the Demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all such fees will be governed by the AAA Rules. In such case, Customer agrees to reimburse Braindumps.com for all monies previously disbursed by it that are otherwise Customer's obligation to pay under the AAA Rules.

20.2.4 If, after finding in Customer's favor in any respect on the merits of Customer's claim, the arbitrator issues Customer an award that is:

  • Equal to or less than the greater of (a) Two Thousand U.S. Dollars (US$2,000) or (b) the maximum claim that may be brought in small claims court in the county of your billing address, and
  • Greater than the value of Braindumps.com's last written settlement offer made before an arbitrator was selected, then Braindumps.com will:
  • Pay Customer the greater of (a) Two Thousand U.S. Dollars (US$2,000) or (b) the maximum claim that may be brought in small claims court in the county of Customer's billing address ("the premium") instead of the arbitrator's award; and
  • Pay Customer's attorney, if any, twice the amount of attorneys' fees, and reimburse any expenses that Customer's attorney reasonably accrues for investigating, preparing, and pursuing your claim in arbitration ("the attorney premium").

If Braindumps.com did not make a written offer to settle the dispute before an arbitrator was selected, Customer and Customer's attorney will be entitled to receive the premium and the attorney premium, respectively, if the arbitrator awards Customer any relief on the merits. The arbitrator may make rulings and resolve disputes as to the payment and reimbursement of fees, expenses, and the premium and the attorney premium at any time during the proceedings and upon request form either party made within fourteen (14) days of the arbitrator's ruling on the merits.


20.2.5 The right to attorneys' fees and expenses set forth in paragraph (4) supplements any right to attorneys' fees and expenses Customer may have under applicable law. Thus, if Customer would be entitled to a larger amount under the applicable law, this provision does not preclude the arbitrator from awarding Customer that amount. However, Customer may not recover duplicative awards of attorneys' fees or costs. Although under some laws Braindumps.com may have a right to an award of attorneys' fees and expenses if it prevails in arbitration, Braindumps.com agrees that it will not seek such an award.

20.2.6 The arbitrator may award injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim. CUSTOMER AND Braindumps.com AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN CUSTOMER'S OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both Customer and Braindumps.com agree otherwise, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding. If this specific provision is found to be unenforceable, then the entirety of this arbitration provision shall be null and void.

20.2.7 This Agreement will be construed in accordance with and governed in all respects by the laws of the State of Illinois, USA, without regard to any conflicts of law principles that would result in application of laws of any other jurisdiction. The United Nations Convention on Contracts for the International Sale of Goods will not apply to this Agreement.

21. Entire Agreement

These Ts& Cs cover the entire agreement between the Parties in relation to the stated dealings and replace any previous or simultaneous agreements, communications and arrangements between the Parties (whether oral or in writing) in relation to the present subject matter. Amendments and additions to these Ts& Cs shall be in writing. The written-form requirement may only be waived in writing.

22. Validity

Should a provision of these terms and conditions of business or a provision within the context of any other agreements be or become invalid then this shall not affect the validity of the other agreements or provisions. The statutory regulation shall apply in place of the invalid provisions.


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